Frequently Asked Questions:
What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it in, unused and in its original packaging.
To start a return, you can contact us at info@goldenwarpyarnco.com. Please note that returns will need to be sent to the following address: 730 State Highway 310, Canton, NY 13617
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@goldenwarpyarnco.com.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping deadline for next day shipping is 2:00 PM EST (I'm in NY state). I will make every single effort possible to get your order shipped out within 24 hrs. Flat rate shipping for orders costing less than $100 is $7.00. All orders costing $100 or more are shipped for free to the continental U.S. or Canada.
Where does your silk come from?
All of our silk comes from India.
Is your silk real?
Sad that anyone would have to ask this questions, but, YES, it's all real. Whatever the label says is what you are getting. India takes the quality of silk very seriously. It is all regulated by the Central Silk Board. They are responsible for developing and regulating all aspects of silk production and industry. The silk that is available in this shop is top quality. The prices are purposefully kept affordable as a personal ethic.
I've always heard that silk is delicate; can silk be washed?
In all actuality, depending on the preparation of the yarn, silk is very strong. Silk that is twisted tightly and has multiple plies is extremely strong. It's not stretchy, but it's strong. All silk is washed during preparation so silk is not afraid of water, at all. I've noticed that wild silk yarns become softer and fluffier after washing. Silk is also not going to melt in hot water. Now, some of the dyes that are used to give us colored silk, they might be sensitive, but the silk is not.
Does silk need to be wet finished?
Just like any other fiber, silk needs to be wet finished. It doesn't need to be agitated because it does not full like wool does. Agitation will also dull the luster so just soak it in warm, soapy water. I use Orvus Paste as my soap.
What are the different types of silk?
Silk is divided into two main categories: cultivated and wild. Cultivated silk is the silk that we get fromBombyx morimoths, aka Mulberry silk moth. These moths have taken to domestication and actually require human intervention to succeed from one generation to the next. The wild silks come the the rebel moths. These are the moths that will not take to domestication and need to remain wild in order to propagate. These are the Antheraea mylitta, the Tussar (Tussah) silk moth, Samia ricini, the Eri silk moth,Antheraea assamensis,the Muga silk moth.
What are the main differences between cultivated (mulberry/Bombyx) silk and wild (tussah, eri, or muga) silk?
Cultivated (Mulberry) Silk comes from silkworms that are raised on mulberry leaves. The long, continuous filaments they produce create a yarn that is exceptionally smooth, lustrous, soft, and strong. Mulberry silk is prized for its brilliant sheen, fine texture, and elegant drape, making it ideal for luxurious garments, scarves, shawls, and fine weaving.
Wild Silks are produced by silkworms that feed on a variety of trees and plants in their natural environment. The most common wild silks are Muga, Tussah (Tassar), and Eri, each with its own unique character:
- Muga Silk is naturally golden in color with a rich, radiant sheen. It is one of the strongest and most durable silks and becomes even more lustrous with use.
- Tussar Silk has a warm honey-to-tan color, a slightly textured feel, and a soft, understated sheen. It is valued for its natural appearance, excellent drape, and ability to absorb dyes with beautiful depth.
- Eri Silk is spun from shorter fibers rather than reeled from continuous filaments. It has a matte finish, a soft, wool-like hand, and provides warmth while remaining breathable. Eri silk is especially popular for knitting because of its softness and comfort.
In general, mulberry silk is smoother, shinier, and finer, while wild silks have more texture, a more natural appearance, and distinctive individual characteristics. Both are exceptionally strong natural fibers and produce beautiful fabrics, but each offers a different look and feel.